Department Manager

The Role 

We are on the lookout for a Department Manager to join our growing team. In this role, you’ll be responsible for setting the tone and driving the performance for a designated production area, or mini plant, containing 10-15 digitizing workstations. You’ll develop, manage and lead your team to hit our quality and efficiency goals including ensuring they have the tools they need to do their best work. You will also relay opportunities to improve our customer’s and employee’s experience. You are passionate about delighting and helping people. You’re self-motivated, organized and a natural leader.

What you’ll do:

• Drive performance of your production area (Holtzclaw 1, Holtzclaw 2 or Cumberland) 
  • Consistently hit goals including but not limited to: orders shipped, quality, date-integrity, processing time, queue size, and returns
• Develop, manage, and lead your team of up to 15 Digitizing Technicians and 1 Assistant Area Manager
  • Onboard, train, and coach your team to hit our quality and efficiency goals 
  • Ensure your team has the adequate tools to do their best work 
    • Correctly diagnose roadblocks and remove
    • Root solve recurring issues 
  • Work with your Assistant Area Manager to ensure orders are queued correctly 
  • Set the tone for the team; professionalism, reliability, process, proficiency 
• Guarantee your area has the necessary orders and supplies to hit our overall goals 
  • Approve the delivery of orders to be digitized in your area
  • Approve the delivery of supplies to digitize your area’s orders 
• Relay opportunities to improve customer and employee experiences in an accurate, concise, and timely manner
  • Help strategize ways to improve service and streamline our process to create exceptional experiences 
• Cross-trained in all of the following areas
  • Film, photos, tapes, audio, staging, basic repairs, basic equipment trouble-shooting, returns, reporting, onboarding

Who you are: 

• Professional, strategic, positive, and adaptable
• Natural leader with the proven ability to lead a team to achieve a shared goal 
• Supervisory/Team Lead experience of 1+ years
• Exceptional written and verbal communication skills, knack for building rapport with people quickly and easily
• Able to prioritize multiple tasks without letting a single detail slip through the cracks 
• A problem-solver who approaches roadblocks with a positive, innovative attitude
• Understanding of key performance metrics for employees and department
• Proven ability to effectively and efficiently digitize orders 

Extra Credit:

• Has worked at Legacybox 1+ years
• Bachelor’s degree 

Benefits: 

• Full-time
• Competitive pay 
• Medical, dental and vision coverage
• Paid time off

* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Legacybox is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.